TY  - JOUR
AU  - Yongxin Cai
AU  - Iraj Deilami and Kenneth Train
PY  - 1998/04//
TI  - Customer Retention in a Competitive Power Market: Analysis of a 'Double-Bounded Plus Follow-Ups' Questionnaire
JO  - The Energy Journal
VL  - Volume19
DO  - 10.5547/ISSN0195-6574-EJ-Vol19-No2-12
IS  - 2
KW  - Electricity markets
KW  - regulations
KW  - Electricity utilities
KW  - competition
KW  - customer surveys
SN  - 1944-9089
UR  - http://www.iaee.org/en/publications/ejarticle.aspx?id=1282