Claims Policy for Missing or Damaged Issues of The Energy Journal and EEEP
IMPORTANT: If your subscription is handled through a subscription agent, please contact your agent regarding claims in the first instance.
Please note the following policies before you submit a claim for a missing or damaged issue.
The following information is required to process your claim:
*If your address has changed, please note that you are listing a new address.
Allow 6 weeks for receipt of the replacement issue for U.S. addresses and 10 weeks for non-U.S. addresses.
Agents: Please do not submit a claim for more than one customer in each e-mail or submit the same claim more than once in a 6-week period.
INSTITUTIONAL OR INDIVIDUAL SUBSCRIBERS: E-mail the requested information to email@example.com
IAEE MEMBERS: E-mail the requested information to firstname.lastname@example.org